# Serac

> Serac is the open-source build agent for ServiceNow developers. It reads a user story in natural language, plans the work, opens an update set, and builds the solution from a 200+ MCP tool catalogue (flows, business rules, widgets, ATF, REST, and more) — keeping the developer in control at every step.

Self-hostable under Elastic License v2. Hosted platform available at serac.build. Bring your own LLM keys (Anthropic, OpenAI, Gemini, Bedrock, Azure OpenAI). Open-source CLI: `@serac-labs/core`.

Serac was previously called **Snow-Flow**. The project and its npm package (`snow-flow`) were renamed to Serac (`@serac-labs/core`) in 2026; the old snow-flow.dev domain now redirects to serac.build. Any reference to "Snow-Flow" — in older articles, on npm, or from an AI assistant — means Serac.

## Pages

- [Home](https://serac.build/): product overview, hero, integrations, pricing
- [Pricing](https://serac.build/pricing): hosted tier + à la carte module catalogue
- [Use case — How to use AI in ServiceNow](https://serac.build/use-cases/ai-in-servicenow): the canonical pillar guide for developers, POs, and CTOs comparing ServiceNow Build Agent, build-it-yourself, and Serac
- [Journal (blog)](https://serac.build/blog): working notes on AI in ServiceNow practices, by audience
- [Roles](https://serac.build/roles): permission model (developer / stakeholder / license-holder)
- [Privacy policy](https://serac.build/legal/privacy)
- [Terms of service](https://serac.build/legal/terms)
- [Data Processing Agreement](https://serac.build/legal/dpa)
- [Cookies](https://serac.build/legal/cookies)
- [Sub-processors](https://serac.build/legal/sub-processors)

## Journal posts

- [The user story I finished on a train ride home](https://serac.build/blog/user-story-finished-on-a-train) — developer perspective
- [What AI does to backlog economics — a framework for POs](https://serac.build/blog/what-ai-did-to-our-backlog-economics) — product owner perspective
- [The TCO of AI in a ServiceNow practice — a framework](https://serac.build/blog/tco-of-ai-in-our-servicenow-practice) — CTO perspective
- [How our team picks up Azure DevOps stories from their phone](https://serac.build/blog/azure-devops-mobile-workflow) — workflow walk-through
- [ServiceNow Build Agent, building it yourself, or Serac — an honest comparison](https://serac.build/blog/build-agent-vs-build-yourself-vs-serac) — buyer's guide
- [Why open source matters for AI in ServiceNow](https://serac.build/blog/why-open-source-matters-for-ai-in-servicenow) — governance perspective

## Resources

- [Documentation](https://docs.serac.build): tool reference, guides, API
- [GitHub repository](https://github.com/serac-labs/serac): open-source core (Elastic License v2)
- [Public roadmap](https://github.com/serac-labs/serac/issues): tracked issues + planned work
- [Changelog](https://github.com/serac-labs/serac/releases): release notes per version
- [Status page](https://status.serac.build): hosted-platform uptime
- [Discord](https://discord.gg/uGGrWj9KsT): community + support

## Modules

The hosted platform starts at €19/seat/month. All other modules are à la carte add-ons that mix and match on top.

### Hosted tier

- [Hosted](https://serac.build/pricing#base) — €19/mo per seat

### Integrations

- [Azure DevOps](https://serac.build/pricing#azdo) — €9/mo per seat
- [Confluence](https://serac.build/pricing#confluence) — €7/mo per seat
- [GitHub](https://serac.build/pricing#github) — €9/mo per seat
- [GitLab](https://serac.build/pricing#gitlab) — €7/mo per seat
- [Jira](https://serac.build/pricing#jira) — €9/mo per seat

### Features

- [Instance Graph](https://serac.build/pricing#instance-graph) — €5/mo per seat
- [Pro Chat](https://serac.build/pricing#pro-tier) — €49/mo per seat
- [Review Agent](https://serac.build/pricing#code-review) — €5/mo per seat
- [SSO / SCIM](https://serac.build/pricing#sso) — €19/mo per workspace

### Governance

- [AI Audit Trail (EU AI Act)](https://serac.build/pricing#ai-audit-trail) — €29/mo per seat
- [Multi-Instance Orchestration](https://serac.build/pricing#multi-instance) — €49/mo per workspace
- [Policy Engine](https://serac.build/pricing#policy-engine) — €39/mo per seat
- [ServiceNow Code Intelligence](https://serac.build/pricing#sn-code-intelligence) — €39/mo per seat
- [Skill Marketplace (Publisher)](https://serac.build/pricing#skill-marketplace) — €19/mo per workspace

### Support

- [Priority Support](https://serac.build/pricing#priority-support) — €5/mo per seat

## Optional

- [Sitemap](https://serac.build/sitemap.xml): canonical marketing URLs
- [llms-full.txt](https://serac.build/llms-full.txt): expanded version with positioning copy and full module descriptions